Glacier’s commitment to client service amidst COVID-19

Glacier by Sanlam today issued the following statement:

As an integral part of the global economy, we are facing unprecedented challenges with the rise in COVID-19 infections.  Glacier, as a responsible corporate, is acutely aware of the impact this can have on our country’s health system, our business partners, our employees and our clients.

Glacier is prepared for variations of the possible impact of COVID-19 and we assure you that we have rigorous measures in place to remain operational and to honour our service commitment to you as long as it is within our control.

Measures implemented at Glacier in preparation for the lockdown

The current situation calls for responsible decisions and actions.  President Ramaphosa has announced a 21-day lockdown coming into effect at midnight on 26 March 2020.  Glacier is already implementing measures to remain operational during the lockdown.

Apart from adhering to the personal hygiene practices as set out by the World Health Organisation (WHO), we have already strongly advised our employees to limit unnecessary time spent with groups of people.  We have instructed low-density spaces in our buildings by means of social distancing amongst our employees and plans are in place for employees to work from home.

Working together to maintain our service commitment.

With the health and wellbeing of all of our employees and clients in mind, and in an effort to adhere to the lockdown, we can no longer allow any visitors to any of our offices until further notice.

You can contact our Communication Centre on +27 21 917 9002 / 0860 452 364.  Alternatively, contact us via email client.services@glacier.co.za or visit our secure online function (http://.cp.sanlam.co.za) to view and manage your investment.  Withdrawals and switches can be done online and instructions in progress can be viewed in case tracking.  If you are not yet registered, we encourage you to register online at www.glacier.co.za (go to LOGIN and follow the prompts).

Please be assured that we will remain operational and continue to service and support our clients to the best of our ability for as long as it is within our control.  However, should you experience a delay in our usual service, please know that we are doing our very best to limit the impact.

Speak to your intermediary

During uncertain times like these it remains crucial to remain calm and keep to your long term investment plan. We sincerely recommend that you consult with your intermediary to ensure that you make the best possible decisions in terms of your investment.  Please speak to your intermediary if you have a revision of annual income due or before making any switch or withdrawal decisions.