NetcarePlus has been named the Customer Experience Winner in the Medical Insurance Industry in the 2026/2027 Ask Afrika Orange Index, marking the second time the brand has taken the top spot in the category. The latest recognition follows NetcarePlus’s previous win in 2024 and a Top 3 ranking in 2023, reflecting a consistent track record in customer experience as the brand continues to grow.
The Ask Afrika Orange Index is South Africa’s most comprehensive and longest-running independently audited customer experience benchmark. It measures both the service experience customers have with brands and the emotional connection they have with them.
For NetcarePlus Managing Director Teshlin Akaloo, the recognition is particularly meaningful for a relatively young brand competing alongside long-established players in the industry. “We are incredibly proud to be recognised by the Ask Afrika Orange Index once again. Winning for a second time tells us that we are consistently delivering an experience that resonates with our clients, and that is something our entire team can be proud of,” said Akaloo.
“Our focus has always been on making quality private healthcare more affordable and accessible, while making the experience as simple as possible for our clients. Being part of the Netcare healthcare ecosystem gives us a unique understanding of the healthcare journey and allows us to build health cover around the needs of the people who use it.
“This recognition belongs just as much to our clients who continue to place their trust in us, and to the NetcarePlus team who bring that promise to life every day. As we continue to grow, our focus remains on listening to our clients, improving their experience and finding better ways to help more South Africans access quality private healthcare,” Akaloo concluded.
The latest recognition reinforces NetcarePlus’s commitment to putting clients at the centre of the healthcare experience, while drawing on the expertise and capabilities of the broader Netcare healthcare ecosystem.
Note: NetcarePlus is an authorised Financial Services Provider. NetcarePlus products are not of a medical scheme, and the cover is not the same as that of a medical scheme.
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