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Tackling South Africa’s insurance protection gap

By Cedric Masondo, CEO at PSG Insure
8 July 2025 • 4 min read111 reads


The devastating floods in Mthatha are a stark reminder of South Africa’s growing insurance protection gap. As over 100 lives were lost and thousands displaced, the absence of adequate insurance left homes and businesses bearing the brunt of financial loss. This insurance protection gap – the divide between insured economic losses and actual total losses – highlights the urgent need for proactive risk management solutions in the face of increasing climate events.

What is driving South Africa’s insurance protection gap?

In the past decade, South Africa’s insurance protection gap has widened due to:

  1. Affordability Challenges: High living costs and unemployment make insurance a “luxury” for many South Africans, especially in rural or informal sectors.
  2. Low Financial Literacy: Despite the availability of sufficient insurance products, many businesses and individuals lack awareness or demand for coverage.
  3. Uninsurability and Climate Change: The changing risk landscape means many areas have become uninsurable. Insurers now shy away from regions prone to severe weather, such as low-lying flood-risk zones or drought-stricken lands.

“We are dealing with frequent floods and droughts. Without mitigation and risk solutions, areas along the coast may eventually become uninsurable,” experts warn.

Why reactive disaster relief is not enough

South Africa’s current disaster relief system is reactive, characterised by slow, inconsistent rebuilding efforts. Events like the devastation in Mthatha reveal how unprepared the country is for climate risks.

A better solution lies in:

  • Pre-funded models that distribute risk between public and private sectors.
  • Prompt financial support that arrives before disasters escalate.

Bridging the gap: Key proposals

Here’s how South Africa can address its growing insurance protection gap:

  • Establishing a catastrophe risk pool
    A dedicated national risk pool can aggregate risks, provide broader coverage, and allow quicker payouts for natural disasters. SASRIA serves as a workable model for civil unrest; a similar system for floods and droughts can reduce strain on government disaster funds.
  • Government contingency pools
    To insure government infrastructure currently deemed uninsurable, a contingency pool managed via public-private partnerships could provide an efficient financial resource.
  • Parametric insurance
    This innovative solution provides payouts based on triggers like rainfall thresholds rather than specific damage assessments, enabling faster disaster recovery.
  • Risk mitigation efforts
    Infrastructure hygiene, like maintaining drainage systems and enforcing building regulations, could prevent extensive losses during disasters. Emphasising infrastructure upgrades is vital in creating climate-resilient communities.

The role of technology and modernisation

At PSG Insure, we believe inclusive insurance products must leverage innovative technology to expand coverage. Solutions like mobile-based insurance distribution, simplified policies, and usage-based pricing have great potential. Regulatory bodies must ensure that any policies support such inclusivity, tackling the structural challenges of underinsurance.

Building a resilient future for South Africa

The Mthatha floods showcase the urgency of addressing systemic climate risks and underinsurance. A proactive, united effort from public and private stakeholders is the key to building financial resilience. South Africa must shift from reactive relief to preemptive risk mitigation strategies to bridge its widening insurance protection gap.


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