In May, the Ombudsman for Long-term Insurers (OLTI) released its 2018 report. Among other things, it detailed how many complaints they received and who the most complained-about insurers were. On the face of it (11,768 written complaints), it seems that insurers still attract a fair amount of ire from the people it serves, despite positive signs from the industry (more than 68 percent of complaints investigated by the ombudsman found to not actually be the insurers’ faults, wholly or partially). (more…)
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